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Standard Delivery Charges All prices shown exclude delivery and packaging which is charged at £7.70 per case. This figure approximates to cost price. If you are ordering more than one case please contact us as the pro-rata rate will decrease on multiple pack deliveries to one address. Delivery rates apply to mainland England, Wales, southern and central Scotland. For deliveries to the Isle of Wight, Isle of Man, Scilly Isles, Northern Ireland and the Scottish Highlands and Islands, please contact Ciderstore for a quotation. Who delivers and when Ciderstore's courier is the Winetrak subsidiary of Amtrak (www.amtrak.co.uk). STANDARD SCHEDULE: Delivery will normally be made within 7 days, between 8am and 5pm, Monday to Friday. Orders received before 2pm Monday to Thursday will normally be despatched on a next working day basis. Orders received before 2pm Friday will normally be despatched for delivery the following Monday. Orders received after 2pm Friday or during the weekend will normally be delivered the following Tuesday. Mail Order deliveries will normally be made within 15 working days of receipt of order and payment. If sending a cheque, please write bank card details on the reverse. Your order will not be despatched until Ciderstore has received notification that your cheque has been cleared. In the event that your cheque does not clear, Ciderstore will email you, requesting alternative funds, but not enter into any other correspondence. Where Bank or Public Holidays occur delivery will be delayed. Where we deliver Ciderstore realises that many people are out at work during the day, so we can deliver to home or business addresses, whether you are ordering for your own consumption or making a gift. Delivery options Ciderstore offers 2 delivery options: - You can nominate that your delivery must be signed for. If you select this option Ciderstore's courier will make 2 attempts to deliver your purchase to the nominated address, after which they will leave a card, telling you where it can be collected within the balance of 7 days from ordering. If goods remain uncollected, they will be returned to Ciderstore at your cost. The person signing must be able to prove that he/she is over the age of 18.
- You can nominate a safe place where goods can be left (e.g. with a neighbour or by the back door). Please note, that if you select this option, goods are left entirely at you own risk.
Please nominate an option when ordering using the "comments" box Carriage charges incurred by Ciderstore are not refundable if all attempts to deliver have failed. If your delivery address has a communal entrance our carrier will only deliver if signed for. Please make this clear when ordering. Local Customers A further option exists for local customers, who can arrange to collect their purchases in person and therefore not pay the delivery charge; simply choose the local pick-up button at check-out. Returns By using a specialist delivery service and packing in 7mm thick boxes, we have tried to ensure that your purchases arrive in the same condition they left us. However, breakages may occasionally happen; similarly, goods may occasionally be faulty. If you are not satisfied for any reason with your purchase, we should be notified within 3 working days and the damaged or faulty goods should be returned within 7 days. We are happy to arrange collection by our courier at no extra charge to you. A credit for the goods will be made within 28 days, or replacements despatched within 7 working days of receipt of these goods. This page forms part of our Conditions of Use |
